Privacy Policy

1. Who We Are

Crownlark is a done-for-you document chasing managed service for UK accounting firms.

Address: 66 Paul St, London EC2A 4NA, United Kingdom

Email: [email protected]

ICO Registration: ZC132375

2. What This Policy Covers

This policy explains what personal data we collect when you visit crownlark.uk or contact us, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to website visitors and prospective clients only. If you are an accounting firm using our services, data processing under that relationship is governed by our Data Processing Agreement.

3. What Data We Collect and Why

Enquiries via Email

When you email us at [email protected], we receive your name, email address, and any information you include in your message.

• Why: To respond to your enquiry.
• Legal basis: Legitimate interests — responding to inbound business communications.

Booking a Call via Calendly

When you book a call using our Calendly link, you are directed to Calendly's own platform. Calendly collects your name, email address, and scheduling preferences. We receive a copy of the booking details.

• Why: To confirm and manage the call.
• Legal basis: Legitimate interests — conducting pre-sales conversations.
• Note: Calendly's own privacy policy governs data collected on their platform. We are not responsible for their data practices.

4. How Long We Keep Your Data

If you would like your data deleted at any time, contact us at [email protected] and we will action it within 30 days.

5. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes.

Your data may be stored within our email inbox. No other third parties process the data described in this policy.

6. Cookies

crownlark.uk does not use tracking, analytics, or marketing cookies. No cookie consent is required.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate data
• Deletion — ask us to delete your data
• Objection — object to how we use your data
• Complaint — lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will always reflect the latest version.